Posted: 27 October, 2016
Dreamworld Officials Hit Back At Safety Concerns
Dreamworld insists all of its rides had passed safety checks in the lead up to Tuesday's tragedy that claimed four lives.
Kate Goodchild, Luke Dorsett, Roozi Araghi and Cindy Low were killed when their raft flipped near the end of the Thunder River Rapids ride.
In a statement, the theme park operator said that ride, and all of its others, met necessary requirements.
Officials released another statement on park safety on Thursday morning:
"We can assure you, the entire Dreamworld team is committed to working closely with the investigating authorities on all matters of safety, process and procedures relating to the incident."
We support the Mayor and the Premier’s sentiment that we can leave no stone unturned."
Safety of our guests, staff and wildlife is a core value of our business.
We welcomed almost 1.8million people to Dreamworld last financial year and prior to Tuesday there has never been a death at the park due to a ride incident, despite Dreamworld hosting more than 30million visitors since it opened in 1981."
This is largely due to our robust policies and procedures and our 1000 plus employees who are totally committed to guest services and guest safety."
The importance of safety is inherent in all our operations and decisions at every level of the business.All our procedures and systems are constantly benchmarked against international best practice and ride manufacturer specifications."
Our rides and slides are checked and tested by our experienced team before the park opens every day. If it’s not tested, it doesn’t open."
We then overlay this with strict operating and testing procedures like rotating staff to prevent fatigue and our unique lock-out tag-out system which prevents a ride from being operated inadvertently."
We also regularly invite local and international independent external ride safety auditors and Queensland Workplace Health and Safety representatives to scrutinise our engineering and safety systems against Australian and international standards, going well beyond our legal requirements."
For example, the Thunder River Rapids ride had successfully completed its annual mechanical and structural safety engineering inspection on 29 September 2016, just four weeks ago. As per regulations, this safety audit was conducted by a specialist external engineering firm. Details of this external audit will of course be provided to the Coroner and workplace safety investigators."
Furthermore, all ride operators are trained to specific competency standards: this is a park rule."
At all times throughout each year we diligently work with Workplace Health and Safety Queensland, our regulator. We have a strong, open and transparent working relationship with the regulator. For all these reasons, Dreamworld is concerned about the timing and nature of recent AWU media comments."
We trust the information contained within this letter illustrates a history of operating a safe theme park in a more factual light. The entire Dreamworld team is devastated and shocked by what occurred on Tuesday. The Dreamworld team is absolutely committed to fully supporting the authorities investigating the incident so we can all find out exactly what has occurred."